LESSON COMPLEXITY
Active Listening
Body Language
Empathy
Feedback
Nonverbal Cues
Tone of Voice
Clarity
Open Questions
Paraphrasing
Trust Building
Conflict Resolution
Cultural Awareness
EFFECTIVE COMMUNICATION
MODULE 3 • BUILDING CONNECTIONS
In This Lesson
1
Understanding Communication Barriers
2
The Art of Active Listening
3
Reading Nonverbal Signals
4
Giving and Receiving Feedback
5
Practice Scenarios
6
Key Takeaways