Alex Martinez
34 / Project Manager
Why:
Build team trust
How:
Regular 1-on-1s
When:
Weekly meetings
Alex leads a cross-functional team of 8 people in a fast-paced tech startup. They struggle with keeping everyone aligned and motivated, especially with remote team members. Alex wants to improve their communication skills to create a more cohesive team culture where everyone feels heard and valued.
Jordan Chen
28 / Sales Representative
Jordan started in sales straight out of college and quickly learned that technical knowledge alone wasn't enough to close deals. They often found themselves struggling to read client signals during presentations, unsure whether to push forward or pull back.
After losing a major account due to miscommunication, Jordan realized they needed to develop stronger interpersonal skills. They're now focused on learning how to build rapport quickly, ask better questions, and truly listen to what clients are saying—not just waiting for their turn to talk.