How would you approach this?
Option A
Address the issue directly in a one-on-one conversation to understand their perspective.
Option B
Bring it up in the team meeting to get everyone's input on how to solve it together.
Instead of:
"You need to fix your attitude. Your negativity is affecting the whole team."
Try this:
"I've noticed you seem frustrated lately. Is there something going on that I can help with? I want to make sure you have what you need to do your best work."
Imagine this:
You're leading your first team meeting and notice that two team members keep interrupting each other. The tension is rising and others are becoming uncomfortable.
Taylor Anderson
Team Lead
Progress Check-In
What communication technique did I successfully use this week?
What situation would I handle differently now that I've learned this?
What will I practice in my next team interaction?
Question:
Think about a recent conversation where you felt truly heard. What made it different?
Share Experiences
"Has anyone experienced a communication challenge similar to what we learned about today?"
Create a safe space for team members to share real examples without judgment.
Identify Patterns
"Are there communication patterns on our team that we could improve using these techniques?"
Help the team recognize recurring issues and opportunities for growth.
Commit as a Team
"What's one communication practice we'll all try this week?"
Choose something specific and measurable that everyone can do, like pausing before responding in meetings.